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Frequently Asked Questions

Shipping Information

Where is Paulski Art located?

Paulski Art is based in Salt Lake City, Utah.

Do you ship outside of the U.S?

Paulski Art ships both domestically and internationally to registered address. Unfortunately due to weight and cost, we do not ship our Zebra ottomans outside of the U.S.

How much is shipping?

All domestic orders come with free shipping. International orders have a flat rate of $15 per order.  

How long does shipping take?

We require 2 days processing time for each order and shipping on average takes anywhere from 4-7 days within the U.S and up to 20 days with international orders.

Can I expedite my order?

Unfortunately all orders are shipped using USPS Priority and we don’t offer any expedited alternatives.

Return Policy

What is your guarantee/Return policy?

We pride ourselves in the products we provide and assure 100% satisfaction. If you are not happy for any reason, please contact us and inform us of your return. All returned items must be made within 14 days from the time of arrival and all return shipping costs are paid by the customer. International orders have up to 21 days to return their ordered items allowing convenient shipping times. 

Do you have an exchange policy?

We accept exchanges on all our products so long the item has not been used or damaged.

Can I return my Zebra Skin Ottoman if unhappy?

Because all our ottomans are made to order, unfortunately we do not offer any returns.

Product Care

How do I clean my Kuba cloth?

Using a lightly soaked cloth, gently wipe the affected area without putting too much pressure on the cloth. Please note that your Kuba cloth is made out of Raffia fibers, so a lot of water can easily soften and damage it. Upon completion allow the cloth to air dry.

What are Kuba cloths made out off?

Kuba cloths are made out of Raffia Vinifera fibers found in the Democratic Republic of Congo.

What sizes are your Kuba Cloth Pillow covers?

All our Kuba cloth pillows measure 20″x20″ and recommend using similar size inserts. 

Do your Kuba Cloth pillow covers come with inserts?

Our pillow covers do not include inserts.

Juju Hats

Do you ship internationally?

Yes we do and please allow 2-3 days to process order and 2-3 weeks for shipping.

What exactly is a Juju hat?

Juju hats are tribal hats made from dyed feathers stitched together onto a raphia base and used in traditional ceremonies by the Bamileke tribe in Cameroon. 

How do you hang Juju hats?

Each Juju hat comes with a looped string that can be hung on a wall with a nail or any other form of attachment. The bottom of the hat also has a tab used to push open the hat that can also be utilized as a hanging point. 

How does one maintain or clean a juju hat?

Keep in mind these are feathers. If you drop something that stains easily avoid using any alcohol based cleaner as this can break down the feathers. Always spot clean as much as you can. We also recommend spraying the feathers every 3-4 months with an anti-moth spray (found in most drugs stores) to prevent damage. 

How big are your Juju hats?

Each Juju hat we sell measures 30 inches in total diameter or 80cm

Zebra Skin Ottoman

Do you ship internationally?

Unfortunately we do not ship internationally for any of our furniture items due to size and weight.

When will my order ship?

All our furniture pieces are made to order and for that reason, lead times are usually 3-5 weeks for production and shipment.

What method of shipment do you use?

All our Zebra skin ottomans are shipped using trucking agencies that deliver door to door with a tracking number.

Is the Zebra on the ottoman real?

Yes! Each ottoman is made using a full grade A Zebra skin hide.

What type of Zebra do you use?

Each Zebra ottoman is made from the Burchell breed that is abundant in Africa and their population controlled by government agencies through culling.

Can I return my Ottoman if unhappy?

Because all our ottomans are made to order, unfortunately we do not offer any returns.

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